Shipping, Returns, Warranties
IMPORTANT NOTE: Bacchus and Jack Fine Goods ships only within the Continental United States.
Personalized gifts: Cannot be exchanged or returned.
Fresh products: (Flowers, Fruit, Plants, Trees and Fresh Food Gift Baskets) Perishable and fragile products cannot be returned. These products are covered by guarantee only and will be replaced if they arrive damaged. Guarantee: If you (or your gift recipient) are not completely satisfied with the quality of a delivered product please contact our customer service department immediately. Your complete satisfaction is our goal. Non-perishable items should be returned within 14 days of delivery in their original packaging, after contacting our customer service department and sent to our product return mailing address. Contact us at 412.509.8595.
Warranty for wine refrigerators
WITH PROOF OF SALE, on product ID preceded with SH, the following warranty coverage applies when this appliance is correctly installed, operated and maintained according to all supplied instructions.
FOR ONE YEAR from the date of sale this appliance is warranted against defects in material or workmanship. A defective appliance will receive free repair or replacement at option of the manufacturer. This warranty coverage is void outside the United States and if the appliance is ever used for other than private household purposes.
FOR THREE YEARS from the date of sale, the sealed refrigerant system (tubing, evaporator, condenser, and/or compressor) of this appliance is warranted against defects in material or workmanship. If a sealed system part is defective within the first year, a new part will be supplied and installed at no charge. If a sealed system part is defective after the first year, a new part will be supplied but not installed at no charge. You are responsible for the labor cost of part installation after the first year from the date of sale. This warranty coverage is void outside the United States and if the appliance is ever used for other than private household purposes.
This warranty covers ONLY product defects in material and workmanship, and will NOT pay for:
A service technician to clean or maintain the product.
A service technician to instruct the user in correct appliance installation, operation or maintenance.
Expendable items that can wear out from normal use within the warranty time period, including but not limited to filters, or light bulbs.
Service calls to correct improper appliance installation or to repair problems with house fuses, circuit breakers, house wiring, and plumbing or gas supply systems resulting from such installation.
Damage to or failure of this appliance resulting from improper installation, including installation that was not performed in accordance with electrical, gas or plumbing codes.
Damage to or failure of this appliance, including discoloration or surface rust, if it is not correctly operated and maintained according to all supplied instructions.