Returns and Warranty Policies

Any returns for reasons other than breakages in transit or defects may be returned within 14 days of purchasing. Only cost of products will be refunded after receiving the returned products. Customer will incur all shipping charges. The product must be carefully packed and returned to us in good condition.

Personalized gifts: Cannot be exchanged or returned.

Fresh Products: (Flowers, Fruit, Plants, Trees and Fresh Food Gift Baskets) Perishable and fragile products cannot be returned. These products are covered by guarantee only and will be replaced if they arrive damaged. Guarantee: If you (or your gift recipient) are not completely satisfied with the quality of a delivered product please contact our customer service department immediately. Your complete satisfaction is our goal. Non-perishable items should be returned within 14 days of delivery in their original packaging, after contacting our customer service department and sent to our product return mailing address. Contact us at 412.509.8595.

Warranty for wine refrigerators

WITH PROOF OF SALE, on product ID preceded with SH, the following warranty coverage applies when this appliance is correctly installed, operated and maintained according to all supplied instructions.

FOR ONE YEAR from the date of sale this appliance is warranted against defects in material or workmanship. A defective appliance will receive free repair or replacement at option of the manufacturer. This warranty coverage is void outside the United States and if the appliance is ever used for other than private household purposes.

FOR THREE YEARS from the date of sale, the sealed refrigerant system (tubing, evaporator, condenser, and/or compressor) of this appliance is warranted against defects in material or workmanship. If a sealed system part is defective within the first year, a new part will be supplied and installed at no charge. If a sealed system part is defective after the first year, a new part will be supplied but not installed at no charge. You are responsible for the labor cost of part installation after the first year from the date of sale. This warranty coverage is void outside the United States and if the appliance is ever used for other than private household purposes.

This warranty covers ONLY product defects in material and workmanship, and will NOT pay for:

  1. A service technician to clean or maintain the product.

  1. A service technician to instruct the user in correct appliance installation, operation or maintenance.

  1. Expendable items that can wear out from normal use within the warranty time period, including but not limited to filters, or light bulbs.

  1. Service calls to correct improper appliance installation or to repair problems with house fuses, circuit breakers, house wiring, and plumbing or gas supply systems resulting from such installation.

  1. Damage to or failure of this appliance resulting from improper installation, including installation that was not performed in accordance with electrical, gas or plumbing codes.

  1. Damage to or failure of this appliance, including discoloration or surface rust, if it is not correctly operated and maintained according to all supplied instructions.

  1. Damage to or failure of this appliance, including discoloration or surface rust, resulting from accident, alteration, abuse, misuse or use for other than its intended purpose.

  1. Damage to or failure of this appliance, including discoloration or surface rust, caused by the use of detergents, cleaners, chemicals or utensils other than those recommended in all instructions supplied with the product.

  1. Damage to or failure of this appliance resulting from natural or other catastrophe, such as flood, fire or storm.

  1. Damage to or failure of parts or systems resulting from unauthorized modifications made to this appliance.

  1. Service to an appliance if the model and serial plate is missing, altered or cannot easily be determined to have the appropriate certification logo.

If you need additional information on returning an item, please contact customer service at 412.509.8595. Thank you.


Returns and refunds will be processed within 14 days of notification.    You can contact us at customerservice@bacchusandjackfinegoods.com